Do you want the best business phone service for your WordPress-based website? Adding a phone service can help you manage customer calls more efficiently. We’ve hand-picked some of the best business phone services for you to use with your WordPress site in this article.
Why Do You Need a Business Phone Service and When Do You Need It?
In most cases, you can simply add your landline or mobile phone number to your WordPress site and use it to receive customer calls. Your phone number, on the other hand, will not appear professional, and you will be unable to communicate effectively.
You can do the following with a proper business phone service:
- Call duration, hold times, wait times, and overall usage can all be easily tracked.
- Call forwarding, caller ID, call waiting, inbound call routing, call recording, and other features are included with most business phone services.
- Share a single business phone number with multiple users at the same time (auto attendant feature allows you to route call to the first available representative)
- To receive and make calls, you can use a desk phone system, cordless phones, a mobile cell phone, or a computer.
- Add new employees quickly and easily without involving an IT specialist.
- Business phone systems (VoIP systems) transmit voice over the internet, allowing you to take your local or toll-free number with you wherever you go. Only a high-speed internet connection is required.
If you have an online store or a small business website, adding a professional business phone service can help you expand. It can be used to improve customer relations by providing professional sales and support over the phone.
That said, let us take a closer look at some of the best business phone services for your WordPress site.
1. Nextiva
In terms of functionality and ease of use, Nextiva is indeed the top business phone service. They have a lot of features, are easy to set up, and are reasonably priced. It comes with a straightforward web-based admin panel that allows small business owners to manage their unified communications platform like a pro.
Advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more are all included in Nextiva’s VOIP phone service for small businesses.
You’ll also get a free local or toll-free number, as well as all of the standard call management features like caller ID, call forwarding, routing, custom greetings, and an advanced IVR (interactive voice response) system. Other powerful features offered by Nextiva as a platform include CRM, Live Chat, online surveys, call analytics, and other solutions that integrate well with a business phone system.
Their call quality is excellent, their VoIP solution has a 99.999 percent uptime guarantee, and their customer service representatives are always willing to help.
The Essentials plan for Nextiva’s business phone service starts at $18.95 per user per month. As you add more users, their pricing decreases. To save even more money, you can open a pre-paid account.
On Yourblogmaster, we use Nextiva as our business phone service. Nextiva is, in our opinion, the best small business phone system on the market, in terms of both features and pricing.
Our favorite feature as a small business is that Nextiva allows us to add a business line to our cell phone, allowing our team to receive incoming calls from our office or while working remotely without having to share their personal cell phone numbers. The Nextiva app is compatible with both iPhone (iOS) and Android (Android) devices.
They also provide us with text messaging and video conferencing, making it easier for our team to communicate with our customers via their preferred method of business communication.
That said, if your company requires an office phone system that works with existing handsets, Nextiva can help. Nextiva is frequently used by call centers and enterprise companies to convert their Avaya private branch exchange (PBX) system into a powerful cloud phone system with SIP trunking.
Top universities like Stanford, UCLA, and the University of Southern California, as well as top brands like Taco Bell, Conan O’ Brian, and others, use Nextiva as their official phone provider.
Expert Review: With affordable enterprise-level plans, we believe Nextiva is the best overall business phone service for small businesses.
2. RingCentral
Another popular business phone service for businesses of all sizes is RingCentral. They provide one of the most feature-packed small business phone systems available.
Unlimited calling, call forwarding, caller ID, call waiting and transfer, sharing one line across multiple mobile devices and users, SMS texting, and more are all included in their business phone platform.
It also includes video meetings with screen sharing, group messaging, 1000 toll-free minutes, and integrations with Gsuite, Dropbox, Microsoft, and other services. It comes with a simple cloud-based administration that makes setting up and managing your calls a breeze.
Their Essentials plan starts at $19.99 per month (billed annually) for each user, with a maximum of ten users. Other plans differ in terms of price and features.
You can also pay extra for a vanity number for your business, which will give you a catchy and memorable phone number.
RingCentral is a good phone alternative both in physical and online offices trying to replace landline phones.
When compatible, it can work with your existing phone system, or you can use their virtual phone system via the RingCentral desktop and mobile apps, which are compatible with all smartphones (iOS and Android).
RingCentral has a large app integration directory because it is one of the most popular business VOIP platforms.
This enables you to connect with other services such as automatic transcription, real-time analytics, voice over call recording service, Chorus.ai sales call insights, integrations with call center software, connection with support help desk software, and many other add-ons to create an integrated customer contact center.
RingCentral is a great business VOIP solution for small-to-medium-sized businesses, according to our experts.
3. Ooma
Ooma is a popular business VOIP phone provider that offers low-cost business phone numbers and toll-free 1-800 numbers. A toll-free number can be added to any Ooma office plan. They will pre-select a toll-free phone number for you by default, but you can change it if you prefer.
Virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, call logs, and other powerful features are included in the Ooma office platform. Best of all, the setup is simple and takes only a few minutes.
You can easily manage calls, add new team members, and more using their control panel.
Their pricing plan, which includes a free toll-free number and 35+ business phone features, starts at $19.95 per month per user with no contracts.
They also offer a $24.95 per month Ooma Office Pro plan, which includes additional features like video conferencing, voicemail transcription, enhanced call blocking, call recording, and a desktop app.
Ooma is the best business phone service for traditional office settings with desk phones, according to our experts. It’s also ideal for remote teams looking to improve collaboration with their new features.
4. GrassHopper
GrassHopper is a voice over internet protocol (VOIP) service that provides virtual phone numbers for solopreneurs and small businesses. Any phone number or mobile device can receive calls from a virtual phone number. Outgoing calls, on the other hand, will require a regular phone line.
To manage your account and phone service, they provide user-friendly web and mobile apps. Your phone number can have multiple extensions, and you can choose from local, toll-free, or vanity phone numbers. It provides local and toll-free numbers in the United States, Canada, and the United Kingdom.
Most of the standard features are also included in GrassHopper, such as call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and much more. Because you can add extensions that can be used from anywhere using mobile or desktop apps, it’s ideal for remote teams.
Their monthly plans start at $29.99 and include one local number and up to three extensions. On their higher plans, you can add multiple local phone numbers and increase the number of users.
Expert Opinion: GrassHopper is the best business phone service for freelancers and solopreneurs, according to our research.
5. Phone.com
Another good option for small business phone service is Phone.com. They provide a straightforward web and mobile administration panel with standard phone service features such as call forwarding, call routing, caller ID, conference calling, video conference calls, and more.
They include several European countries and Canada in their local call minutes, making calls to those countries significantly less expensive. You can also connect your business phone service to CRM software like Salesforce and Zoho.
They offer two pricing options: pay per minute and pay per minute unlimited. Pay-per-minute plans begin at $12.99 per month, while unlimited plans begin at $22.99 per month.
Expert Review: We trust Phone.com is indeed the absolute lowest business phone service for small businesses on a tight budget.
6. GoToConnect (formerly Jive)
Another great option for small business phone service is GoToConnect, formerly known as Jive. They provide a cost-effective cloud-based business phone system.
All of the standard features of their VOIP phone service are included, including unlimited calls, extensions, call forwarding, number sharing, voicemail to audio email, automatic call attendance, mobile apps, chat, SMS, and more.
They also have hundreds of CRM and marketing integrations with well-known services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, Slack, and others.
GoToConnect is a unified business communication platform that includes more than just business phone services. They have high-definition video conferencing, making it simple to collaborate with customers and team members.
They offer over 100 cloud VoIP features, including unlimited call queues, an advanced dialpad editor, cloud branch exchange, advanced ring groups and wait time announcement for call centers, a paging system, and eFax, among others.
Because GoToConnect is part of the larger GoTo software family, it works seamlessly with GoToMeeting, GoToWebinar, GoToTraining, and other webinar and meeting software.
The basic business phone service is available for $24 per month. For larger call centers, their premium plan includes advanced features.
Expert Opinion: GoToConnect is the best business phone service for small businesses in the education and healthcare industries, according to our research.
Which Business Phone Service is Right for You?
We believe that Nextiva is the best business phone service provider on the market after thoroughly researching all of the top business phone service providers.
Their plans are affordable for businesses of all sizes, and they include a wealth of powerful features as well as excellent customer service.
The best part is that, in addition to working on your cell phone, tablet, and computer, Nextiva frequently runs free promotions for advanced business phone systems like the Poly VVX150 or Nextiva X-885, which are used by many professionals for multi-line handling and more.
We chose Nextiva for our own business for all of the reasons stated above, and we consider it to be the best business phone system on the market.
RingCentral came in second place in our research. Their VoIP phone system has many of the same features as Nextiva, and in the end, price and customer service were the deciding factors for us.
With either of these top two VoIP providers, you can’t go wrong.
We also looked into a number of other business phone service providers that aren’t mentioned in this article, such as Vonage, 808 Communications, AT&T, Verizon, Skype, and others. We decided that listing them all in this article would be counterproductive because we didn’t want to cause decision paralysis.
Instead, our goal is to make it as simple as possible for you to select the best service provider for your needs.
We hope you found this article useful in your search for the best business phone service for your WordPress website.
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